Workflow
Customer onboarding for freight that fits RAJO
New shipper? Start here. Choose the path that fits where you are in the process.
Spot load
Have a load ready to move now? Get a quote directly — no account setup required.
Get a quote →📋New account setup
Loading RAJO into your TMS? Get our carrier packet — authority, insurance, W-9, and tech stack.
View carrier packet →🏦Apply for Net terms
Direct shippers can apply for Net 15 / 30 / 45. Submit a credit application online — reviewed in 2–3 days.
Credit application →Best used when
New business setup
Email sales@rajotransportation.com or use the intake form below. Dispatch stays on dispatch@rajotransportation.com for live execution after lanes are awarded.
What happens after submission
- Capture: the form records the customer type, service need, lane story, contacts, and setup requirements.
- Review: RAJO checks fit, urgency, missing fields, packet requirements, and whether the request belongs with sales, compliance, or dispatch.
- Set up: RAJO completes packet steps, confirms visibility expectations, prices or reviews the first lane, and only then moves toward dispatch.
1 - Service fit
Start with the freight path: power-only, intermodal drayage, van FTL, trailer repositioning, regional Texas freight, or local DFW support. RAJO confirms where the work fits before setup moves forward.
2 - Company and contact setup
Capture the company, main freight contact, billing or AP contact, dispatch contact, after-hours contact, and any portal or compliance platform RAJO needs to complete.
3 - Lane and operating rules
Define origin and destination markets, ramp or facility rules, appointment windows, trailer or container details, weekly volume, tracking requirements, and any must-hit deadlines like import LFD or export cutoff.
4 - Documents and visibility
RAJO reviews packet requirements, COI holder language, W-9, agreements, RMIS or Highway invites, Macropoint or FourKites setup, EDI/API needs, and the update cadence the customer expects.
5 - Review and first load
The intake lands in RAJO's internal review queue. A person confirms the fit, clarifies missing items, and moves the customer toward packet completion, quote review, pilot lane, or first dispatch.
Minimum detail for a fast sales response
If you send these fields up front, RAJO can price or route the opportunity faster and avoid the slow back-and-forth that kills new customer momentum.
Sales setup
sales@rajotransportation.com handles new customer setup, packet requests, pricing conversations, and lane review.
Dispatch execution
dispatch@rajotransportation.com stays focused on live loads, updates, exceptions, tracking, and driver communication.
Review queue
The database stores structured intake so RAJO can classify urgency, identify missing fields, and approve any next action before CRM or outreach workflows expand.